FAQs

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Welcome to our FAQ page, your comprehensive guide to all things festive and stress-free! Here, we’ve gathered a treasure trove of information to address your queries about our enchanting holiday products. From detailed insights into our stunning Christmas trees and dazzling decorations to shipping timelines and return policies, our FAQ page is your virtual holiday helper. 

Discover tips on tree assembly instructions and troubleshooting guides, ensuring that your Snow Crest Christmas Shop experience is merry and seamless. Have questions about the perfect tree size for your space? Wondering about our shipping partners and delivery options? Curious about our hassle-free return process? Look no further – our FAQ page is your gateway to a hassle-free holiday season. 

We’ve anticipated your concerns and compiled a resource that goes beyond just answers; it’s a festive companion on your journey to creating magical holiday memories with Snow Crest Christmas Shop. Embrace the joy of the season with confidence, armed with the knowledge that we’re here to make your holiday celebrations truly extraordinary.

Product Inquiries

How do you measure the height and width of each tree?
The height includes the stand and is measured from the floor to the tallest tip of the assembled tree. The width is measured from one end to the other at the widest point of the fully assembled tree (diameter).
Do the trees widths vary?
Snow Crest Christmas Trees Shop vary in width, depending on the style of tree. Each product page on our website offers the specific item's dimensions!

What's the distance of the bottom branch from the floor?
That depends on how the tree is shaped, the bottom branches will be approximately 9"-14" inches from the floor.
Is it easy to assemble my Christmas Pine Shop tree?
All of our trees come with instruction manuals for easy assembly. The complete unboxing and assembly process normally takes 1-2 hours, including the shaping of the branches.
Are Snow Crest Christmas Shop trees able to hang heavy ornaments?
All of our trees come with instruction manuals for easy assembly. The complete unboxing and assembly process normally takes 1-2 hours, including the shaping of the branches.

What type of lights do you use?
Our lights are warm white LED lights, with a life expectancy of 25,000 hours. If one bulb goes out, the rest of the strand will still remain lit!

What material is the flocking on your trees made of, and is it safe for children and pets?
Our flocking is made up of a cotton based material.

Shipping

Is there free shipping on all Snow Crest Christmas trees shop?
Yes, we offer free shipping on all of our products *Speciality items and larger trees might have additional shipping fees.
When will my order ship?
Orders are typically fulfilled within 24 business hours of being placed. *Unless stated otherwise on the product page on our website.
Where do you ship to?
We currently offer shipping within the U.S. (excluding Hawaii and Alaska).

We are unable to ship to PO boxes.

Order Inquiries

Do we sell our items at any store locations?
At this time, our products are only available for purchase on the Snow Crest Christmas Pine Shop website.

Am I able to change the address my order was placed under?
Kindly reach out to our customer service team at Info@snowcrestxmastrees.com

Am I able to change items if I already placed my order?
Kindly reach out to our customer service team at info@snowcrestxmastrees.com
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